FAQ's

• Is there parking available on site?

  We have a large car park suitable for over 163 cars which sits directly outside of the Lido. Parking fees start at £2.20 Both coins and cards are accepted and you can also pay by phone. It’s a great location if you are using the hospital, local parks or walking into Cheltenham Town Centre.

  Where possible, we encourage that you walk or cycle to the Lido. Thank you for your patience and understanding.

   

• Do you have a refund policy if I am unable to use the pool?

  Refunds are not permitted on swim entry tickets. You will be able to transfer your swim to an alternative day or time if  you have given 24 hours notice.

  If you need assistance please email admin@sandfordparkslido.org.uk

• Can children be left without an adult on site?

  We are committed to working with parents to create a safe environment for children.

  All children under the age of 8 should always be accompanied by a guardian aged 16 years or over, this person may be responsible for up to two children. Guardians must maintain constant supervision particularly in the water and changing rooms. We advise that children under the age of 5 should be supervised on a one-to-one basis.

  Parents have a specific responsibility for the safety of their own children, this cannot be abdicated to lifeguards. The role of the lifeguard is to maintain a safe and healthy environment for all swimmers.

• How are queues managed on busy hot days?

  We have four queues available;

  1. One season ticket holders, who have booked,
  2. One for paying customers who have booked,
  3. One for Season ticket holders who have not booked
  4. One for paying customers who have not booked

  We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

  If we have hit site capacity, we will move to a 1-out-1-in scenario.

  *Please note Season Ticket holders who have not booked will get priority entry*

   

• How much are season Tickets?

  Single Adult -£190

  Joint ST – £330

  Concession* – £120

  Family of 3 – £340

  Family of 4 – £351

  *Concessions include; over 65s, registered disabled, unemployed/low income, children aged 5-17 in full time education and students.

• How big is the pool?

  The main pool is 50m x 27.35m and has a depth of 1m in the shallow end and 1.75-2.75 in the deep end

  The children’s pool is 15.9m x 7.51m and has a depth of 0.5m in the shallow end and 0.8m in the deep end.